Detailed Agenda

Day 1 Schedule

8:45 a.m. to 1:00 p.m.

Physician Success - Practice Enhancement Strategies

1. Creating your strategic framework and action plan to execute your vision of your practice masterpiece.
2. Reengineering your care design model with a focus on service quality.
3. Implementing concrete processes that help facilitate an organizational culture that exceeds physician, patient and staff expectations.
4. Addressing the challenges and obstacles when implementing change.
5. Understanding the price/value equation and how it balances with the cost/quality tightrope.
6. How to offer value-added services to patients that increase patient loyalty.
7. How to Create a positive physician culture that fosters patient growth, staff loyalty and physician recruitment.
8. Best Practices strategies to create Centers of Excellence.

Best Practices' Systems for Success - Applying Six Sigma to Physician Initiatives

1. Creating your model practice "Franchise" in concert with your organization.
2. The CARES+ Best Practices' Expert System and benchmarking criteria.
3. Optimal facility planning issues based on "Smart Practice" design principles.
4. Cutting-edge practice design principles for the medical practice of the future.
5. How patients choose physicians in today's environment - techniques to attract ideal patients, motivate them and keep them referring.
6. Key metrics to monitor success that impact the economics of a physician practice and the organization.
7. Best ways to organize physicians and staff at the practice level to meet organizational goals.
8. A description of the physician in the year 2020.

Lunch 1:00 p.m. to 2:00 p.m.

2:00 p.m to 5:00 p.m.

Creating Your Vision For Enterprise Alignment

1. How to establish a common vision for the organization with a physician focus.
2. Achieving physician buy-in to the vision.
3. Getting staff to come along.
4. The ideal leadership and organization design models.
5. Optimal manpower planning and geographical distribution of physician practices.
6. Selection, governance and relationship building with critical physician groups and specialties.
7. How to make the relationship work through the collaboration phase.
8. Establishing your brand and creating model practices consistent with your culture and personal value system.
9. Providing the ideal management services and education to optimize physician effectiveness.
10. Capitalization, valuation and asset ownership to leverage care.
11. Achieving economic realism and optimal physician compensation.
12. What's working (the right vision for your organization in concert with your doctors).
13. The board and senior management's role in physician leadership development.

Fostering Physician Leadership - Retention and Recruitment

1. How to encourage physicians to participate in a collaborative, structured change process using benchmarking as the driving force.
2. Practice case studies demonstrating success with innovative models.
3. The Best Practices for physician change management.
4. How to speed up the consensus building process with your physicians.
5. What general medical staff education works and what is needed.
6. The best way to create sub-specialist Centers of Excellence to increase market share.
7. How to target and recruit top-notch physicians and keep them on track.
8. Utilizing benchmarking in your recruitment process.
9. How work-style analysis aids in recruitment and retention of physicians.
10. How to develop an individual practice quality strategy for physicians and staff.
11. How to gain physician commitment to organizational goals.

Benchmarking for Results - Measurement for Impact

1. Benchmarking strategies that improve the bottom line
2. Establishing meaningful benchmarking criteria beyond the financial metrics
3. How to execute your physician benchmarking process
4. Benefits to patients, physicians and organization
5. Practice benchmarking system and how it works
6. Examples of field-tested tools to diagnose the health of a practice
7. 328 quality variables for success in a medical practice
8. Five steps for turning around physician practices

Session ends at 5:00 p.m.

Day 2 Schedule

8:45 a.m. to 1:00 p.m.

Building the Organizational Foundation - Roles and Management Structure

1. Physician governance systems, traps, techniques.
2. Engaging physicians in a constructive change process.
3. Handling challenging physician behavior.
4. Ideal administrative linkages to support ongoing success of loyal physicians.
5. Optimal relationship management strategies to build loyalty.
6. The role of your organization’s practice facilitator to strengthen practices.
7. Leveraging your efforts with the practice coordinator/office manager.
8. Facilitator process for physician empowerment techniques.
9. How to get physician group-level commitment to an effective management structure.
10. The best ways to establish procedures for permanence.
11. Balancing physician self-reliance with group cohesiveness.
12. Addressing physician governance and administration issues to create a harmonious partnership.
13. Clarifying management systems and structure to facilitate productivity.
14. Creating quality management systems to continuously improve processes.

Lunch 1:00 p.m. to 2:00 p.m.

2:00 p.m. to 3:00 p.m.

Best Practices to Improve Bottom Line - Sustaining Your Strategy

1. The Best Practices to monitor financial success
2. Checks and balances required to keep on track
3. How to view and allocate front-end recruitment and acquisition costs
4. Best practices for capital acquisition and allocation
5. Optimal frequency and format for physician meetings
6. How to structure your feedback for optimal physician impact
7. Team Bonus systems to turbo-charge your productivity
8. Unique strategies to reduce accounts receivable and maximize collections
9. How to handle physician challenges and keep things constructive
10. Creating a Quality Improvement Action Plan that fosters a patient-oriented value system
11. The "Perfect Day" system to sustain positive change used by the best-of-the-best

Leading Successful Integration - Lessons Learned

1. What is working on a practical level - leadership lessons learned in the trenches
2. New management concepts and attitudes physicians need to achieve your goals
3. Determining adequate capitalization requirements to provide superior service and care
4. Role of organization service departments in delivering real-world pricing and service
5. Creating and sustaining a physician-oriented value system
6. Optimal physician selection criteria for recruiting candidates that match the organizational values
7. Creating a productivity-driven physician culture
8. How to create a sense of “Physician Ownership”
9. The best ways to empower physicians to lead
10. How to ensure the solvency and success of the physician organization

Session ends at 3:00 p.m.